REDMAGIC 11 Pro

The REDMAGIC AquaCore Cooling system in all REDMAGIC 11 Pro models, including the 12GB version, is engineered for both safety and durability. It has undergone tens of thousands of drop tests—exceeding industry standards—to ensure real-world reliability.

In extreme cases where excessive external force is applied, the liquid cooling film may experience slight leakage. However, the cooling fluid is non-conductive and used in very small quantities, so it will not cause liquid ingress, short-circuiting, or corrosion to the motherboard.
If leakage is detected, the after-sales service center will conduct a professional inspection to determine whether the cause was human-induced. Based on the inspection results, the repair may fall under free warranty service or paid repair.

Yes. The REDMAGIC 11 Pro supports 80W wired fast charging and 80W wireless fast charging, delivering fast and efficient power for compatible chargers.

It also supports reverse wireless charging, designed mainly for occasional or emergency use—such as powering earbuds or smartwatches. The system automatically adjusts the output based on the receiving device and temperature to ensure safety and reduce battery stress. Because prolonged use may generate additional heat and accelerate battery wear, we recommend using reverse wireless charging only when necessary.

The REDMAGIC 11Pro supports *IPX8 level water resistance protection.

*Devices are tested under controlled laboratory conditions, achieving an IPX8 rating. The air duct adopts an independent cooling structure; dust may enter this duct during operation but it does not affect the device’s core functions or overall performance under normal use. Please note that splash, water, and dust resistance are not permanent features, and normal wear and tear may reduce their effectiveness. Please do not charge the device when it is wet.

This is completely normal. Between the time a device leaves the factory and arrives to the user, our R&D team continues to optimize the system. New software versions often include important improvements to performance, stability, and overall user experience.
To ensure you enjoy the best and most up-to-date experience, we strongly recommend installing the latest system update as soon as you set up your device.

This store ships to North America, including the USA (excluding PO Box addresses and island destinations).

We currently accept payments via credit/debit card, PayPal, Klarna, Google Pay & Apple Pay.
For credit/debit card inquiries, please contact your card issuer for more information.
For PayPal inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).

North America:
Warehouse: NA Warehouse
Shipping: 1-2 business day processing time + 1-5 business days delivery

The official warranty policy is for the REDMAGIC products bought from this website (redmagic.gg) is as follows:

Category: Warranty period
Phone: 12 months
Accessory: 6 months

Customers in North America, the Philippines, and Mexico, will receive the version with a Type A charger.

Starting with the REDMAGIC 11 Pro, devices will receive 2 major Android OS updates and security updates for 3 years from the product launch date. Learn more >

For the bands and specifications of all REDMAGIC devices, please follow the link and check if your mobile network bands are compatible.
*Info collected from  Wikipedia articles.

If you encounter any issues with your REDMAGIC device, you can visit the Product Help page for answers. Alternatively, you can reach out to the team via email or live chat on our Contact Page with your order number and a description of the problem. A team member will respond to your query promptly.