The following policy is only applicable to products directly purchased from redmagic.tech.
Smartphones and Tablets
For all valid purchases, you have the right to return the product/s within 15 calendar days from the date that you take delivery of the product/s (“returns period”). The returns period will cease at midnight on the 15(th) day after delivery.
Personal Computing Devices
For all valid purchases, you have the right to return the product/s within 15 calendar days from the date that you take delivery of the product/s (“returns period”). The returns period will cease at midnight on the 15(th) day after delivery.
Accessories
For all valid purchases, you have the right to return the product/s within 15 calendar days from the date that you take delivery of the product/s (“returns period”). The returns period will cease at midnight on the 15(th) day after delivery.
All accessories must be new and unopened to be eligible for refunds.
Seel Worry-Free Purchase Service (Optional at Checkout)
-
The Seel Worry-Free Purchase Service is optional and can be removed or cancelled anytime before the purchase is made.
-
If you have already purchased a product and unintentionally added Seel, contact our Customer Service Team for assistance to cancel the service before the order is shipped.
-
If your order has not yet shipped, you may cancel the entire order by contacting Customer Service at support@redmagic.tech. Seel will be canceled immediately if your order is successfully canceled, and your payment will be refunded via the original payment method.
-
If your order has already shipped, the Seel Worry-Free Purchase Service is generally considered active and non-refundable in any situation. Please contact support@redmagic.tech for any questions.
PREPARING THE PRODUCT FOR A RETURN
To exercise your right to return the product, you must inform us of your decision to return the product/s in writing in a format that is clear and legible, i.e., a letter sent by registered e-mail. Upon receipt of your written notification, we will provide an acknowledgment of receipt of your request through one of our official channels in due course.
Return Steps & Contact Information
To exercise your right to return, please strictly follow these steps:
- Step 1:
- Initiate Return: Contact us in writing clearly informing us of your decision to return.
- Contact Email: support@redmagic.tech.
- Note: Please quote your purchase reference number in your communication
- Step 2:
- Acknowledgment Wait for our official acknowledgment. We will provide a receipt of your request through our official channels.
- Step 3:
- Prepare the Package
- Package the product safely and securely.
- Clearly mark your reference number on the outside of the parcel.
- Include all accessories, parts, and original packaging sold with the product.
- Step 4:
- Ship the Product
- Deadline: Send the product back no later than 10 days from the day you sent the return notice.
- Address: Do not return items to the original shipping warehouse. All returns must be shipped to our designated service center.
To ensure that any returned product reaches us safely, securely, and as expeditiously as possible, it is your responsibility to attend to the following:
-
package the product safely and securely to ensure safety during transit
-
clearly mark your reference number on the outside of the parcel, and include all accessories and parts that were sold with the product
Failure to adhere to any of the abovementioned requirements may delay the processing of your return, or result in the decline of your return request altogether.
Failing which, your right to return will expire, and we will not be able to accept any return thereafter.
It is expressly recorded that we will only accept returns if the purchaser is able to provide us with valid proof of purchase of the products.
EFFECT OF RETURN
If you decide to return the product/s, we will endeavor to refund you for all payments received from you, excluding the costs of delivery (in accordance with the terms and conditions of delivery and excluding any costs incurred for non-standard delivery) within 15 working days from the date that we receive the product. All refunds will be for the product/s that have been returned only, and any supplementary costs which are/were associated with your purchase, including, without limitation, priority delivery charges (unless your purchase qualified for free delivery) , will not be reimbursed. All refunds will be processed according to the same payment method that was used to make the purchase, i.e., if you paid by card, the refund will be made to the card that was used for the purchase. Under no circumstances will we offer cash refunds. Any bank charges incurred by you from your own bank as a result of the purchase/refund will be for your own account and may be disputed with your bank directly.
All product/s that are to be returned to us shall be in the same condition and original packages without undue delay, and in any event no later than 10 days from the day on which you send the return notice to us. After receiving and inspecting your returned products, we will send you an email to inform you that we have received your returned product/s.
You will be responsible for the direct cost of returning the products, along with any reduction in value of the products due to the handling of the products, which, in our sole determination, was more than necessary to inspect the product and arrive at a determination in respect of the nature, characteristics, and functioning of the products.
SALE PRODUCTS
Please note that if any sale items are returned, the refund for such sale items will be processed according to the sale price of the product at the time of purchase.
RETURN SHIPPING FEE:
Customer Responsibility: You will be responsible for the direct cost of returning the products.
Original Shipping Fee: Refunds will exclude the original costs of delivery. Any supplementary costs associated with your purchase, such as priority delivery charges, will not be reimbursed.
Value Reduction: You are responsible for any reduction in the value of the products due to handling beyond what is necessary to inspect the product.
DELAY IN REFUND RECEIPT
The refund time will be dependent on the payment method that was used to make the purchase of the product. Please refer to the following:
-
If you pay by credit or debit card, notwithstanding our commitment as mentioned under “Effect of Returns”, we cannot control the turnaround time of each bank; therefore, the refund request for all approved refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned product/s. Please contact your card-issuing bank if you have any additional questions.
-
If you paid by PayPal, the refund will be sent to your PayPal account within 7 business days of receipt of the product/s.
-
If you have completed all the abovementioned steps, but have still not received the refund yet, please contact us through support@redmagic.tech and quote your purchase reference number.
We reserve the right to reject any returns or requests for a refund if:
-
The product that is not purchased from “https://redmagic.gg/” or https://redmagic.tech/.
-
A product that lacks the serial number or warranty seal, is damaged, altered, or used.
-
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
-
Any product that is physically damaged.
-
Any product that appears to have been tampered with, customized, or altered in any way.
-
Any product that initiated a chargeback.
Do not return items to the original shipping warehouse. Our shipping facility cannot process returns. All returns must be shipped to our designated service center. If you plan to use a courier of your own choosing, please contact us first, and we will provide you with the precise return address for our service center.
