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Get ready for REDMAGIC 11 Pro — arriving Nov 3, 7:00 AM EST. Learn More >
Privacy policy
Last Updated on Oct 27, 2025.
We recognize the importance of data protection and are fully committed to protecting your privacy and respecting your rights. This Privacy Policy aims to provide you with clear and comprehensive information about how we collect, use, share, store, and protect your personal data.
1. What personal data do we collect?
When you interact with our Site and use our services, we may collect the following categories of personal data:
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Account Information: Your account name, user ID, registered email address, and other information required to create and manage your user account.
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Device Information: Data that can be used to identify your device, such as device model, operating system, browser type, IP address, and unique device identifiers. This information helps us provide compatible services and troubleshoot issues.
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Contact Information: Your name, email address, physical shipping address, telephone number, or any other contact details you provide. This is essential for fulfilling your orders and communicating with you.
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Payment Information: Information related to your chosen payment method, such as card number and expiration date. Please note: We do not directly store sensitive payment details like full credit card numbers. This data is securely handled by our professional payment service providers who are compliant with stringent security standards, such as PCI-DSS.
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Transaction Information: Details about your purchases of products and services on this Site, including order numbers, purchase dates, products bought, quantities, prices, and records of returns or refunds.
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Preference Information: Information that helps us personalize your experience, such as your wishlist, browsing history, saved products, marketing preferences, and Cookie settings.
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Interaction Information: Information generated when you communicate with our customer service team, submit reviews, or provide feedback.
2. How do we use your personal data?
We process your personal data strictly for the purposes described in this Privacy Policy and as permitted by applicable law. These purposes include:
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To Provide and Improve Our Site and Services: We use your personal data to operate and optimize the features of our Site, improve user experience, perform data analysis and audits for internal purposes, and for troubleshooting.
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To Process Transactions and Fulfill Orders: We use your personal date to complete your purchases and ensure your orders are delivered accurately.
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To Communicate With You: We use your personal data to respond to your inquiries, contact you regarding your account or transactions, provide order-related notifications (e.g., order confirmations, shipping updates), inform you about our products and services, or request feedback.
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For Marketing and Promotional Purposes: Where we have obtained your explicit consent, or where otherwise permitted by applicable law (for example, on the basis of legitimate interest), we may send you marketing communications about our products, services, or promotions. You have the right to opt-out of such communications at any time.
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To Protect Our Rights and Ensure Security: We may use personal data about how you use our Site to prevent, detect, or investigate fraud, abuse, illegal use, or violations of our Terms of Use, and to comply with court orders, governmental requests, or applicable laws.
3. How do we share your personal data?
We may share your personal data with third parties in the following circumstances:
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Service Providers: We may share your personal data with third-party service providers who process data on our behalf. These providers support essential functions such as credit card and payment processing, shipping and delivery and management of certain site services and features. We conduct due diligence when selecting our service providers that require them to implement appropriate technical and organizational measures to protect your personal data.
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Third-Party Advertising Providers: To the extent permitted by applicable law, we may engage third-party advertising providers to serve customized ads on our behalf across the internet, including on social media platforms. You can manage your preferences for personalized advertising and custom audiences through the relevant settings on our Site.
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Legal and Other Disclosures: We may also share your personal data:
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With your explicit consent or at your direction.
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When required by law, a court order, or a valid request from a government authority.
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To protect the rights, property, or safety of our company, our users, the public, or other third parties.
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4. Data Storage and Retention
We employ a variety of technical and organizational security measures to maintain the safety and integrity of your personal data and to prevent unauthorized access, disclosure, misuse, or loss.
Your personal data will be retained for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes). When your personal data is no longer required, we will securely delete or anonymize it.
5. Your Rights Regarding Your Personal Data
Under applicable law, you have a number of important rights concerning your personal data. These rights may include, but are not limited to:
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Right of Access: You have the right to request access to the personal data we hold about you.
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Right to Portability: You have the right to receive an electronic copy of your personal data and to have this information transmitted.
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Right to Rectification: If you believe your personal data is incomplete or inaccurate, you have the right to request that we correct it.
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Right to Erasure or Restriction of Processing: In certain circumstances as defined by applicable law, you have the right to request that we delete or restrict the processing of your personal data.
Please note that these rights are not absolute and may be subject to legal limitations.
Even if you have given us consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing conducted prior to your withdrawal.
To request a copy of your personal data or to exercise any of your other rights, please email us. We will respond to your request in accordance with applicable law.
6. International Data Transfers
To fulfill the processing purposes described in this Privacy Policy, your personal data may be transferred to or accessed by entities (including our affiliates, service providers) that are located in countries or regions outside of your country of residence, where data protection laws may differ.
We comply with legal requirements for cross-border transfers of personal data and will implement appropriate safeguards to help ensure your data is protected.
7. Children's Privacy
Our services are not directed to individuals under the age of 18 or the equivalent minimum age in the relevant jurisdiction (collectively, "Children"). We do not knowingly collect personal data from Children.
8. Changes to This Privacy Policy
Applicable laws and our data processing practices may change over time. If we decide to update this Privacy Policy, we will post the changes on this Site and update the "Last Updated" date at the top. If we make a material change to the way we process your personal data, we will provide you with prior notice or, where legally required, request your consent prior to implementing such changes.
We strongly encourage you to read this Privacy Policy regularly to stay informed of our latest practices.
