REDMAGIC 6

Canada, United States(except Alaska, Guam, Hawaii, Puerto Rico, and U.S. Virgin Islands)

We currently accept payment via credit/debit card, PayPal, Klarna(NA/EU/UK Store), and Atome(SG Store Only).

For credit/debit card inquiries, please contact your card issuer for more information.

For PayPal inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).

United States:

Warehouse: US West Coast Warehouse
FEDEX (1-2 business day processing time + 1-5 business days delivery)

Canada:

Warehouse: Canada Warehouse
CA_EXPEDITED_PARCEL (1-2 business days processing time + 1–3 business days delivery)

Category: Warranty period
Phone: 12 months
Accessory: 6 months

For the bands and specifications of all REDMAGIC devices, please follow the link below and check if your mobile network bands are compatible:

https://na.redmagic.gg/pages/redmagic-9-pro-specs

We highly suggest to check sites like [Kimovil] to make sure your mobile network matches up with our bands.

No, tax is not included in the price.
We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. *But for accessory orders, it remains DAP.

Tax we collect in advance:
Chile 11%
Israel 9%
Egypt 10%
Kuwait 13%
Mexico 15%
Indonesia 27%
Singapore 4%
Philippines 5%
Saudi Arabia 12%
United Arab Emirates 6%

*Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.

Certainly! For orders from PH, MX, CL, SA, UAE, SG, ID, MO, HK, GB, KW, we will include extra adapters to ensure compatibility with your country's standards.

We do regular updates every 1-2 months for 2+ years with at least 1 Android OS update (ex. Android 13 to Android 14).

Those regular updates include bug fixes, security patch updates, optimization to improve the phone experience and more.

If you encounter any issues with your REDMAGIC device, you can head to the product help page for answers. Alternatively, you can reach out to the team via email at [support@redmagic.gg] with your order number and a description of the problem. A team member will respond to your query promptly.